(FAQs)
❓ Frequently Asked Questions (FAQs)
🛍️ Orders & Products
Q: How do I place an order?
A: Simply browse our collection, add your favorite items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: Can I cancel or change my order after placing it?
A: Orders can only be modified within 12 hours of purchase. Please contact us immediately at abdurrahmanroghani64@gmail.com with your order number.
Q: Are the colors and sizes accurate?
A: We aim for accuracy, but slight variations may occur due to screen settings and supplier differences. Please check the sizing guide and product details before ordering.
Q: My order has multiple items. Will they arrive together?
A: Not always. We ship from multiple warehouses, so items may arrive in separate packages at different times.
Q: Where are your products shipped from?
A: Our products are shipped from verified global suppliers and fulfillment centers based on your order location for faster delivery.
🚚 Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship worldwide!
Q: How long does shipping take?
A: Estimated delivery times:
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USA, UK, EU: 7–15 business days
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Middle East & Asia: 10–20 business days
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Other regions: 15–25 business days
Q: Will I be charged customs duties or taxes?
A: Depending on your country, customs or import taxes may apply. These are the responsibility of the buyer and are not collected by Fashoria.
Q: How can I track my order?
A: Once your order ships, we’ll email you a tracking number. You can track it using our Track Your Order page.
💳 Payments & Security
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, and other major credit/debit cards. More payment options will be added soon.
Q: Are my payment details secure?
A: Yes. All transactions are securely encrypted and processed through trusted payment gateways.
🔄 Returns & Refunds
Q: What is your return policy?
A: You can return items within 14 days of delivery. Products must be unused, in original packaging, and approved for return. Please check our Return Policy for full details.
Q: How do I request a refund?
A: Contact us at support@fashoria.xyz with your order number and reason. Once approved, refunds are processed within 5–10 business days.
🧾 Account & Checkout
Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account helps you track orders, save your information, and make future purchases faster.
Q: I’m having trouble at checkout. What should I do?
A: Try refreshing the page or clearing your browser cache. If the issue continues, email us at support@fashoria.xyz and we’ll help you complete your order.
🎁 Offers & Discounts
Q: Do you offer any discount codes or sales?
A: Yes! We regularly run promotions and seasonal offers. Subscribe to our newsletter or follow us on social media to stay informed.
Q: Can I apply more than one discount code at checkout?
A: No, our system allows only one discount code per order.
📩 Contact & Support
Q: How do I contact you?
A: You can email us anytime at support@fashoria.xyz. We usually respond within 24–48 business hours.
Q: Do you offer phone support?
A: Currently, we provide support via email only so we can assist you more efficiently and keep track of communication.
🌐 About Fashoria
Q: Is Fashoria a legitimate business?
A: Yes, Fashoria is a registered online store that offers hand-picked products and a secure shopping experience for customers worldwide.
Q: Do you have a physical store?
A: No, we operate exclusively online. This allows us to keep our prices low and provide a wider range of items globally.